FAQs



ANSWERS TO YOUR QUESTIONS

Returns & Exchange

WHAT IS YOUR RETURN POLICY?
If you are not satisfied with a Rthvi purchase for any reason, we will gladly accept your return. Our return policy lasts 30 days from the date of delivery. Click here to read our detailed return and refund policy.
CAN I CHANGE OR CANCEL MY ORDER?
Once an order is placed, it can't be changed or canceled. However, you can always process a return by contacting us at support@rthvi.com
CAN I APPLY A DISCOUNT CODE AFTER PLACING AN ORDER?
Contact us at support@rthvi.com if you forgot to apply a discount code for a qualifying order. Our team can add a discount code within 24 hrs of purchase on a qualifying order.
What happens in case of wrong / insufficient shipping address?
Customers must ensure sufficient and correct shipping address at the time of placing the order or immediately within few hours of it. Shipping address rectification can be sent to us by email at support@rthvi.com. Once the package has left our warehouse, we will not be responsible for undelivered shipments with wrong or insufficient address. No refunds will be made in such cases.
WHY HAVEN'T I RECEIVED MY TRACKING INFORMATION YET?
All orders are processed within 24 business hours of orders received. Tracking codes are generated and emailed once your order is processed.
WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION?
You should receive an order confirmation email within 5 - 10 minutes of placing an order with Rthvi. Please check your spam or junk box if you don't see a confirmation email in your mailbox. If you need further assistance, contact us at support@rthvi.com
HOW LONG DOES THE SHIPPING TAKE?
All orders are processed within 1 business day. Domestic standard shipping takes 5-7 business days.

International shipping usually takes around 15 days but can sometimes take longer depending on the country.


Restore Advanced Hair Serum

HOW LONG DOES A BOTTLE LAST?
A bottle lasts around 30 days.
CAN YOU USE IT ON COLOR-TREATED HAIR?
Yes, Restore Advanced Hair Thickening Serum is safe for color and chemically treated hair.
WHAT HAPPENS IF I STOP USING RESTORE?
Restore is NOT a chemical base product and hence does not lead to hair loss or thinning when you stop the use. However, we recommend that you continue to care for your scalp to maintain healthy hair.
WHEN CAN I EXPECT TO SEE RESULTS WHILE USING RESTORE HAIR SERUM?
Restore Advanced Hair Thickening Serum is a multi-tasking formula that offers both long-term and immediate results:

Immediate Results: Visibly fuller and thicker-looking appearance


Long-Term Results:

0-3 Months: Experience healthy and fuller-looking hair.

3-6 Months: Experience strong hair with a reduction in signs of shedding.

6-12 Months: Experience stronger and thicker-looking hair.

WILL RESTORE ADVANCED HAIR THICKENING SERUM MAKE MY HAIR OILY?
No, Restore is a non-greasy serum and does not make hair oily.
HOW DO I APPLY RESTORE ADVANCED HAIR THICKENING SERUM?
Apply 3-4 pumps on roots and work your way towards the hair ends. Apply daily for thicker and fuller-looking hair.

You can apply an extra pump on your hair shaft for an additional thickening effect.

IS IT SAFE TO USE RESTORE EVERY DAY?
Yes, Restore is formulated with natural herbs and safe clinical actives. It is designed to be used every day
WHERE ARE YOUR PRODUCTS MADE?
Restore Advanced Hair Thickening Serums is made in the USA.
ARE YOUR PRODUCTS CRUELTY-FREE?
Our products are cruelty-free certified by the leaping bunny organization.
HOW DOES RESTORE SMELL?
Restore has a pleasant herbaceous scent.
IS RESTORE SUITABLE FOR BLACK HAIR?
Restore is suitable for all hair types.

Revitalize Natural Hair Growth Oil

HOW LONG DOES A BOTTLE LAST?
A bottle lasts around 45 days.
CAN YOU USE IT ON COLOR-TREATED HAIR?
Yes, Revitalize Natural Hair Oil is safe for color and chemically treated hair.
WHAT HAPPENS IF I STOP USING REVITALIZE HAIR OIL?
Revitalize is NOT a chemical base product and hence does not lead to hair loss when you stop the use. However, it is recommended that you continue to care for your scalp to maintain healthy hair.
WHEN CAN I EXPECT TO SEE RESULTS WHILE USING REVITALIZE HAIR OIL?
0-3 Months: Experience healthy and shiny hair with less shedding.

3-6 Months: Further reduced shedding leading to the overall amount of hair increase with a fuller appearance.

6-12 Months: Experience stronger and thicker hair.

WILL REVITALIZE HAIR OIL MAKE MY HAIR OILY?
No, Revitalize does not make permanently make your hair oily. It only uses oils as a medium to penetrate herbal extracts to the hair follicles.
HOW DO I APPLY REVITALIZE HAIR OIL?
Revitalize is a pre-shampoo treatment product. Massage 2 droppers into the scalp gently with fingers. Leave on overnight or for a minimum of 3 hours before washing your hair. Apply three times a week.
IS IT SAFE TO USE REVITALIZE HAIR OIL EVERY DAY?
Yes, Revitalize is a 100% natural product and can be used daily.
WHERE ARE YOUR PRODUCTS MADE?
Revitalize Natural Hair Oil is made in New York, USA.
ARE YOUR PRODUCTS CRUELTY-FREE?
All of our products are cruelty-free and never tested on animals.
HOW DOES REVITALIZE SMELL?
Revitalize Natural Hair Oil has a pleasant herbaceous scent.
IS REVITALIZE SUITABLE FOR BLACK HAIR?
Revitalize is suitable for all hair types.
DOES REVITALIZE HELP BLOCK DHT?
Yes, Revitalize is formulated with DHT inhibiting herbs.